Helena Voss · Operations admin

Operations control

Exceptions, conflicts and the money that leaks

One booking can hold many jobs. Everything on this screen keys off that: exceptions are raised per job, invoices, cancellation fees and vouchers settle per booking.

Exceptions dashboard

1 critical · 3 open

  • Double-booked chauffeur

    critical

    James Okafor is still on LDN-24819-C until 19:50 — LDN-24817-R starts 20 min earlier. Allocation refused.

    Next actionReassign the later job, or move the pickup by the shortfall shown.

  • Unallocated inside lead time

    warning

    LDN-24819 · Canary Wharf · 25 Bank St at 11:40 — 95 min away, no chauffeur.

    Next actionAuto-allocate the nearest compliant chauffeur, or farm out to a partner at the agreed buy price.

  • Flight watch active

    info

    BA286 tracked — pickup re-times automatically from actual landing.

    Next actionNo action while the feed is live. Re-timing is pushed to chauffeur and passenger.

Dispatch conflict detection

35 min minimum turnaround

  • James Okafor · Overlap — 20 min

    James Okafor is still on LDN-24819-C until 19:50 — LDN-24817-R starts 20 min earlier. Allocation refused.

    LDN-24819-C 18:00–19:50 · Canary WharfLDN-24817-R 19:30–20:40 · The Connaught, Mayfair

    Allocation refused by the system — reassign or move the pickup.

Bookings and their jobs

One booking, many jobs

BookerPriya Nandra (EA) · p.nandra@barrington.example · sees prices

PassengerA. Whitmore · +44 7700 900118 · never shown a price

#JobLegTimeChauffeurSellMargin
1LDN-24817Heathrow T5 · Arrivals → The Connaught, MayfairToday 08:15James Okafor£168.00£94.00 (56 %)
2LDN-24817-RThe Connaught, Mayfair → Heathrow T5 · DeparturesToday 19:30James Okafor£155.00£87.00 (56.1 %)
One invoice for the booking, one line per job.

Waiting time & hourly overage

Free allowance
45 min
Billable
33 min · 3 × 15 min
Amount
£33.75
Timestamps
08:15 → 09:33

Airport: 45 minutes free from actual landing, then each started 15 minutes.

Mid-job extension

Extra hours
3 h · £285.00
Mileage over allowance
28 km · £51.80
Total
£336.80

HRLY-EXT · 3 h at the booked class rate + 28 km over the 140 km allowance. Captured on the original authorisation.

Cancellation policy engine

  • ≥ 6 hFree cancellation
  • ≥ 2 h50 % of the fare
  • inside final tier100 % — chauffeur committed
Fee retained
£84.00 (50 %)
Refunded
£84.00

CXL-T2 · cancelled 4 h before pickup — 50 % retained.

The applicable tier is shown to the customer before they confirm, then enforced automatically.

Automatic pickup re-timing

Scheduled / actual landing
08:15 → 07:52
Pickup
08:15 → 08:37 (+22 min)
Applied
Yes, with no operator action
Pushed to
chauffeur app · passenger tracking link · booker email

FLT-RETIME · actual landing 07:52 + 45 min disembark/immigration buffer → pickup 08:37. Waiting allowance restarts at the new time.

PassengerBA286 lands 07:52. Your chauffeur will meet you at 08:37, Heathrow T5, belt 6.

ChauffeurLDN-24817 re-timed 08:15 → 08:37 (+22 min). Meet at Heathrow T5, belt 6.

Pre-authorise, then capture

Booking
BK-UK-30114
Quoted fare
£323.00
Authorised
£403.75 (+25 %)
SCA / 3DS2
frictionless · ECI 05
Captured
pending completion
  • authorisedPre-authorised fare + 25 % headroom for waiting time and extras. SCA/3DS2 completed.

Margin per job

By account, service type and vehicle class

By account

Northbank LLP£634.0082.6 %
Barrington Capital£323.0056 %
Meridian Travel (trade)£310.0033.9 %

By service

APT£465.0069.5 %
HRLY£260.00100 %
P2P£542.0041.9 %

By vehicle class

BUS£634.0082.6 %
FST£633.0045.2 %